Privacy Policy

1. Introduction

Maedne ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maedne.com and use our services, including our AI agent platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, company name, and other information you provide when registering or contacting us.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and agent interactions.
• Technical Data: IP address, browser type, operating system, and device information.
• Agent Interaction Data: Data processed through our AI agents on your behalf, subject to your configuration.

3. How We Use Your Information

• To provide and maintain our AI agent services
• To improve and personalise your experience
• To communicate with you about updates, features, and support
• To ensure security and prevent fraud
• To comply with legal obligations

4. Data Security

We implement industry-standard security measures, including encryption at rest and in transit, to protect your data. We are actively pursuing SOC 2 Type II certification and plan to offer VPC hosting for enterprise customers requiring complete data isolation.

5. Data Sharing

We do not sell your personal data. We may share information with trusted service providers who assist us in operating our platform, subject to confidentiality obligations. We may also disclose data when required by law or to protect our rights.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain data processing
• Request data portability
• Withdraw consent at any time

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Agent interaction data is retained according to your account settings and can be deleted upon request.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@maedne.com.